The Wire season 5

yay. i called Comcast to turn on HBO halfway through the final season of The Wire. We figured we would watch the first half on HBO on demand, and catch the rest of the season as the episodes air - it's only a 10 episode season anyway, then turn HBO off.

The customer service (and i use that term loosely) agent on the phone gave us HBO free for 4 months, even though we've had it free before. so we'll be filling up our DVR :-)

BUT...
somehow, all of our digital basic channels got turned off when they turned on HBO. I called back and the guy i spoke to tried the standard reset the signal mess and me unplugging the cable box trick which only ever results in the guide losing all info on all upcoming shows over the next 2 weeks. and that's a pain cause i like to spend time just cruising the guide (and i like to think i'm an atypical guy - oh well).

So of course the customer service agent uses the standard fallback of scheduling a technician appointment. the last time I had to do this, they didn't show for the appointment because it never got scheduled. so this time, i made the guy promise that someone would show up between 6am and 9am. hey i'm awake anyway...

well, 9am rolls around, and no technician. i call Comcast, and guess what?? no appointment in the book! so the customer service agent says let me try to reset the signal... it's like a bad joke. even though i explained that it didn't work yesterday, but wow! this time it worked! stupid Comcast.

They must really want to keep customers as Verizon FIOS is being installed in more and more areas, our area just had it installed, but Verizon isn't quite finished. Honestly, that's the only reason we still have Comcast.

anybody have a fun customer service experience they'd like to share?